Always Try to Include a Text Link

Coverville is one of our favorite music podcasts, as well as customers. A few months ago, they released a tribute album to the greatest fake rock band of all time, Spinal Tap. Listeners had been expecting its release, and when it was announced on the blog, it received a big initial spike in attention:

I sent the address to the blog post announcing the release to some friends I knew would be interested, and quickly they responded with some variation of “Okay, but where is the music?”

AdSense Revenue Up 3.5%, Just by Adding Links to Updated Articles

Consumerism Commentary is a long-running and well-reputed blog largely about personal finance. I’ve been analyzing their traffic and making recommendations, and at the beginning of September 2009, I suggested adding more links from outdated articles to their updated counterparts.

For example, this article about a $100 bonus for opening a Chase checking account was from January 2008, but was still attracting many visits. From June 2009 through August 2009, it was 3.3% of the landing pages, which is pretty high for an outdated article from a year and a half ago. Not surprisingly, the bounce rate was around 50%.

What if People are Misspelling Your Keywords?

While reviewing the keywords that bring people to the Coverville Web site, I noticed two entries for the name of the host: Brian Ibbott. Unfortunately, the misspelling of his name—Brian Ibbot, with one t—was more popular in September 2009 than the correct spelling.

My knee-jerk reaction was to think, “Uh oh. People are misspelling his name. [...]

Google Webmaster Q&A: How can I optimize my SEO on a small budget?

Scouring through the Google Webmaster Help channel on YouTube, and I found some good advice on how to improve the SEO in an overwhelmed market, for example, real estate.

Nokia Accessories

Situation
The detailed information for mobile phone accessories appeared as a sort of “data dump”. The information was all there, but it wasn’t being structured in a useful manner. We ran several groups of usability tests with potential customers and found specific issues with the navigation:

Payment Request Action Screen (Wireframe)

A payment processing system, which had been mostly command-line for many years was being re-engineered to make use of a GUI. After analyzing dozens of use cases, I created wire frames to illustrate each unique situation.